RTO approval takes about 1 to 2 business days once your documents are complete. After approval, installation typically takes 3 to 6 days depending on your system size.

Most home installations take 3 to 6 days. Larger systems may take a bit longer. For bigger projects, we provide a detailed timeline upfront so you know exactly what to expect.

Your power is turned off briefly only when we connect to your main breaker. Your neighbors are not affected. If your neighborhood or homeowners association has noise restrictions, let us know and we will schedule around them.

Every Solviva installation follows the Philippine Electrical Code. We use copper grounding rods, surge protectors, and circuit breakers. Before we switch on your system, we run insulation-resistance and performance tests to make sure everything is safe.

If something goes wrong with your system, here's what to expect:

- Safety concerns (smoke, fire, exposed wiring, falling panels): We respond within 8 hours by phone and dispatch a team on-site within 24 hours.
- System down (inverter offline, breaker tripping, no power generation): Phone response within 8 hours, on-site visit within 2 business days.
- Minor issues (exposed but low-risk wires, rust, monitoring problems): We acknowledge within 8 hours and schedule an on-site visit within 4 business days.
- Quick fixes (inverter reset, firmware update, monitoring fix): We acknowledge within 8 hours and resolve remotely within 7 business days.

For any issue, reach out through our customer support page at solvivaenergy.com/customer-support/main. Our after-sales engineers handle everything from diagnosis to resolution, and you will receive a closure report once the work is done.

Any repair covered under warranty is handled at no cost to you. For anything outside warranty coverage, we will send you a quote within 48 hours for your approval before any work begins. All work is documented and you will receive a closure report once done.