Rinse your panels with water and wipe with a soft cloth 2 to 3 times a year (more often if you live near a busy road). No chemicals needed. We also offer a professional cleaning service if you prefer hands-off maintenance.

Your system comes with a free monitoring app that shows real-time energy production and system health. You can check how much power you are generating anytime from your phone.

Solar panels last 25 to 30 years with minimal efficiency loss (about 0.4 to 0.5% per year). Performance warranty covers 25 years; product warranty covers 10 to 12 years.

Inverters last 10 to 15 years with a 5 to 10 year warranty (extendable).

Batteries last 10 to 12 years with a 5 to 10 year warranty depending on model.

Mounting and racking last 25+ years, covered under workmanship warranty.

If something goes wrong with your system, here's what to expect:

- Safety concerns (smoke, fire, exposed wiring, falling panels): We respond within 8 hours by phone and dispatch a team on-site within 24 hours.
- System down (inverter offline, breaker tripping, no power generation): Phone response within 8 hours, on-site visit within 2 business days.
- Minor issues (exposed but low-risk wires, rust, monitoring problems): We acknowledge within 8 hours and schedule an on-site visit within 4 business days.
- Quick fixes (inverter reset, firmware update, monitoring fix): We acknowledge within 8 hours and resolve remotely within 7 business days.

For any issue, reach out through our customer support page at solvivaenergy.com/customer-support/main. Our after-sales engineers handle everything from diagnosis to resolution, and you will receive a closure report once the work is done.

Any repair covered under warranty is handled at no cost to you. For anything outside warranty coverage, we will send you a quote within 48 hours for your approval before any work begins. All work is documented and you will receive a closure report once done.