RTO approval takes about 1 to 2 business days once your documents are complete. After approval, installation typically takes 3 to 6 days depending on your system size.
Yes. Solar panels still produce electricity on cloudy or rainy days. Output is lower (roughly 10 to 50% of a sunny day), but your system keeps working.
Net metering lets you send excess energy back to the grid in exchange for bill credits from Meralco. Solviva does not currently offer net metering services, but all our systems are designed to be net-metering compatible. We recommend battery storage as a more reliable way to maximize your savings right now.
The Solviva Rent-to-Own program lets you install a solar system with zero down payment and fixed monthly payments for up to 5 years. When you finish the term, you own the system outright. No bank loans, no collateral, no complicated applications.
During your free site assessment, we review your average monthly electricity usage, your heavy-load appliances, and your available roof space. We then use specialized software to recommend the right number of panels for your home.
RTO requires no large upfront payment. You start saving on electricity from day one while paying off the system in fixed monthly installments. Unlike a bank loan, there is no collateral required and approval is faster.
You only need two things to get started: one valid government ID and a copy of your latest electricity bill (front and back pages). That's it for initial requirements.
If something goes wrong with your system, here's what to expect:
- Safety concerns (smoke, fire, exposed wiring, falling panels): We respond within 8 hours by phone and dispatch a team on-site within 24 hours.
- System down (inverter offline, breaker tripping, no power generation): Phone response within 8 hours, on-site visit within 2 business days.
- Minor issues (exposed but low-risk wires, rust, monitoring problems): We acknowledge within 8 hours and schedule an on-site visit within 4 business days.
- Quick fixes (inverter reset, firmware update, monitoring fix): We acknowledge within 8 hours and resolve remotely within 7 business days.
For any issue, reach out through our customer support page at solvivaenergy.com/customer-support/main. Our after-sales engineers handle everything from diagnosis to resolution, and you will receive a closure report once the work is done.
