The Philippine solar energy market is projected to grow significantly over the next couple of years. More and more Filipino families are switching to solar as a way to take control of electricity costs.
As with any transition however, there are both opportunities and challenges along the way, and at Solviva, we want to be your trusted partner in making the journey to clean, affordable solar energy easier.
One of the common themes that come up when we engage with our customers is a relatable concern about not having enough information about solar power and also not knowing how to manage the solar panel system after installation. At Solviva, we designed our Customer Journey around real-life experiences and input from both our customers and industry experts alike. Our customer journey aims to support you every step of the way from initial consultation through to after sales.
What does the Solviva Solar Customer Journey look like?
Unpacking the customer journey in solar:
Everything starts with discovery
Buying solar is not an impulse buy, it takes careful research and consideration, as the system powers your home and therefore impacts your family’s life. Solviva holds free webinars to help you decide if solar is right for you. You can also explore our Frequently Asked Questions and/or contact the Solviva team for general enquiries free of charge via our Facebook page, call or email
Facebook: facebook.com/SolVivaEnergy/
Contact Number: +639178028948
Email: customer@solvivaenergy.com
A more personalized consultation
While general information seeking is good, it is always better to have a personalized consultation with our technical sales team. This way, you can get an initial idea of what solar panel system works best for your energy needs, habits and usage.
Tailored design
Our team conducts site visits to your location to understand key considerations such as roof type, layout and measurements of your home or business among other things. During this phase of your journey, our technical sales representatives and design engineers will engage with you to create a design and walk you through every step of the way.
Installation and Energization
The turnaround time for installations will depend on your system size with some systems taking one day and larger systems taking a week to complete. During this period, we aim to keep you posted on project developments – you will have a dedicated project manager and installation team who will not only install the system, but also onboard you on how to get the most of what you purchased.
Solviva Support
After you install, you may want to book your Preventive Maintenance with us or just have a general support question you would like to pose. Our dedicated customer care team and after sales engineers will be available to support you. All requests you send us are logged in a customer portal where you can easily check progress on your requests and interact with our team.
Ready to start your solar journey?
Contact us today for a free consultation. Our experts are here to help you make the switch to solar energy, save on your electricity bills, and become more energy independent. Just fill out the form below, and a Solviva Solar Expert will reach out to guide you every step of the way.
